Refund & Return Policy

Hamara promise

Agar aap ko galat item mila, damaged packaging mili, ya batch quality hamare standard (12.5 GSM, natural gum, slow burn) par nahi utri — hum replace ya refund kareinge, bina bahas ke.

Kya eligible hai

• Damaged / tampered packaging — delivery ke waqt hi courier ke saamne note karein aur 24 ghante ke andar photo bhejein.
• Galat item — jo order kiya wo nahi mila.
• Quality issue — batch number ke saath report karein; hum batch test karke 48 ghante mein jawab dete hain.

Kya eligible nahi

• Khul chuki ya istemal ho chuki products (hygiene/quality reasons).
• Taste/flavour ki personal pasand (aged papers ka taste alag hota hai).
• Courier delay jo us ke control mein nahi tha (weather, city disruption) — hum tracking follow-up kar dein ge.

Process (3 steps)

1. WhatsApp par order number + photo/video evidence bhejein.
2. Hum 48 ghante mein verify kar ke solution batayenge — replacement ya refund.
3. Refund usi payment channel mein: COD par bank transfer / mobile wallet se, prepaid par source reversal.

Timeline

Verified claim ke baad refund 3–5 working days mein process hota hai. Replacement same-city delivery par mein pohanch jata hai.